1. Introduction This Privacy Policy describes how Milton Research LLC ("we," "us," or "our") collects, uses, shares, and protects personal information obtained from users of our services, including our website and marketing platform (collectively, the "Services"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy is designed to help you understand what information we collect, how we use it, and the choices you have regarding your information.
2. Information We Collect We may collect the following types of information:
2.1 Information You Provide to Us
- Account Information: When you register for an account, we collect information such as your name, email address, phone number, company name, and billing information. - Client Data: Information about your clients that you input into our system, which may include names, email addresses, phone numbers, purchase history, and other relevant business information. - Communications: When you communicate with us via email, phone, our website, or other channels, we may collect and store that information. - Payment Information: We collect payment details necessary to process transactions, although full payment card information is processed by our payment processors and not stored on our servers.
2.2 Information Collected Automatically
- Usage Data: Information about how you use our Services, including log files, device information, IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data. - Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your interactions with our Services. Please see our Cookie Policy section for more details. - Analytics Information: We may use third-party analytics tools to help us measure traffic and usage trends for our Services.
2.3 Information from Third Parties We may receive information about you from third-party partners, such as marketing and advertising partners, data providers, and analytics providers.
3. How We Use Your Information We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Services - Process transactions and send related information, including confirmations and invoices - Send administrative information, including updates regarding our Services, changes to our terms, conditions, and policies - Respond to comments, questions, and requests, and provide customer service - Communicate with you through SMS, email, or other communication methods about products, services, offers, promotions, and events, and provide other news or information about us - Monitor and analyze trends, usage, and activities in connection with our Services - Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of our company and others - Personalize and improve your experience with our Services - Carry out any other purpose described to you at the time the information was collected
3.1 Opted-In SMS Information Milton Research LLC values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities unless required by law or in connection with a legal obligation.
4. How We Share Your Information We may share your personal information in the following situations:
- Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. - Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. - Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). - Protection of Rights: We may disclose your information to protect and defend the rights, property, or safety of our company, our users, or others. - With Your Consent: We may share your information with third parties when you have given us your consent to do so.
5. Data Retention We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
6. Your Rights and Choices Depending on your location, you may have certain rights regarding your personal information:
6.1 California Residents If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:
- Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which that information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share personal information. - Right to Delete: You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions. - Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information, if applicable. - Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights. - Right to Correct: You have the right to request correction of inaccurate personal information. - Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to those uses necessary to perform the services. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
6.2 Access, Update, or Delete Your Information You may access, update, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
6.3 Marketing Communications You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
6.4 Cookies Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
7. Children's Privacy Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information.
8. Data Security We have implemented appropriate technical and organizational measures designed to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
9. Third-Party Links and Services Our Services may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date, and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
11. HighLevel Platform Disclosure Our Services are powered by the HighLevel platform, which we have white-labeled under our brand. HighLevel may collect and process certain data as required to provide the underlying technology for our Services. For more information about HighLevel's data practices, you can review their privacy policy at https://www.gohighlevel.com/privacy-policy.
12. California "Shine the Light" Law California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
13. International Data Transfers We are based in California, and the information we collect is governed by U.S. law. If you are accessing our Services from outside the United States, please be aware that information collected through our Services may be transferred to, processed, stored, and used in the United States and other jurisdictions. Data protection laws in the U.S. may be different from those of your country of residence. Your use of our Services or provision of any information constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of information about you in the U.S. and other jurisdictions as set out in this Privacy Policy.
14. Cookie Policy
14.1 What Are Cookies Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows our Services or a third party to recognize you and make your next visit easier and the Services more useful to you.
14.2 How We Use Cookies We use cookies for various purposes, including to: - Understand and save user preferences for future visits - Keep track of advertisements - Compile aggregate data about site traffic and site interactions - Assist in our marketing efforts
14.3 Types of Cookies We Use
- Essential Cookies: These cookies are necessary for our Services to function properly and cannot be switched off in our systems. - Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. - Functionality Cookies: These cookies enable enhanced functionality and personalization. - Targeting Cookies: These cookies may be set through our site by our advertising partners to build a profile of your interests.
14.4 Your Choices Regarding Cookies You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.
15. Contact Us If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
